FAQ
1. What types of products does Normal is Boring offer?
Normal is Boring offers a range of rebellious streetwear garments. Our pieces are designed to break the mold and make a statement with their oversized fits and heavyweight fabrics.
2. What is Normal is Boring's return policy?
At Normal is Boring, we strive to offer a seamless and hassle-free shopping experience. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our Refund Policy for more details.
3. How long does it take to receive a refund?
Once we've received and inspected your return, we will notify you if the refund is approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
4. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our Refund Policy for more information on how to proceed.
5. What are the shipping options and costs?
Shipping costs are calculated at checkout based on the destination, weight, and size of the package. We offer competitive shipping rates starting at €5.95 with various options available for tracking and insurance. Please refer to our Shipping Policy for more details.
6. How long does it take to receive my order?
Orders are processed within 1-2 business days of payment confirmation, excluding weekends and holidays. After order fulfillment, the estimated delivery time is 3-5 working days, excluding holidays. Please note that during busy holiday seasons like Christmas, delivery times may extend due to high demand and carrier delays. For more information, please refer to our Shipping Policy.
7. Can I track my order?
Yes, once your order has been shipped, you will receive an email notification with the tracking number and a link to track your package. You can easily track the status of your order using the provided information.
8. Do you ship internationally?
Yes, we ship to various destinations within Europe from our base in the Netherlands. However, please note that there may be restrictions on some products, and some products cannot be shipped to certain international destinations. For more information, please refer to our Shipping Policy.
9. What should I do if I have further questions or need assistance?
If you have any further questions or need assistance with your order, please feel free to contact us at support@normalisboring.eu or file the contact form. Our customer support team will be happy to help you.
Refund Policy
At Normal is Boring, we have a 14-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. For more information on our return process and exceptions, please contact us at support@normalisboring.eu.
Shipping Policy
At Normal is Boring, we are dedicated to delivering your purchases in a timely manner. Orders are processed within 1-2 business days of payment confirmation, and the estimated delivery time is 3-5 working days. Please note that international orders may be subject to customs duties and taxes. For more information on our shipping process and costs, please contact us at support@normalisboring.eu.
